Landing and reaching arrivals are not the same moment. Agreeing the meeting arrangements before travelling helps avoid misunderstandings.
Before you fly
Send the date, destination, passenger numbers and approximate luggage. You can request a quote before knowing your flight and provide it later. Mention child seats, accessibility requirements or bulky items so availability and a suitable vehicle can be confirmed.
Standard, Premium E-Class and Premium V-Class are assessed against passengers and luggage.
Terminal and meeting point
Confirm your terminal, meeting point, identification and chauffeur contact. Do not reuse a door from a previous trip. For T4S arrivals, Iberia places baggage reclaim in T4: check the arrival route with your airline.
If plans change
Flight monitoring does not replace reporting a cancellation or replacement booking. An on-time flight may still involve checks or a longer baggage wait. For a missing bag, Aena directs passengers to their airline or handling agent; also update your transfer contact.
- Current flight and contact number.
- Passengers and luggage communicated.
- Waiting arrangements and extras clarified.
- Quote accepted and final confirmation received.
A common question
- Does a quote request confirm my booking?
- No. You need to accept the quote and receive the team’s final confirmation, including vehicle and conditions.